Help Center
Our Customer Service Reps Are Available:
(CST) M-F (8:30AM - 9PM)
Sat (8:30AM - 9PM)
Sun (Noon - 5PM)
Customer Service - FAQ's The fastest way to find answers to your questions
When will my order be shipped?
Most items and orders placed before 3pm CST on business days Monday-Friday are shipped the same day. Some items have additional delays to delivery that are notated on the website.
What forms of payment does Hockey World Grand Forks accept?
We accept Visa, Mastercard, American Express and Discover credit and debit cards. If you wish to pay by certified check or money order, you can do that by contacting us at 1-800-732-9478.
Can I use a gift card from a credit card company (Visa, American Express, Discover etc.)
To place an order using one of these cards contact us at 1-800-732-9478.
I don't want to place an order online. Can I place it over the phone?
Yes, please call us at 1-800-732-9478 between the hours of 8:30am - 9pm CST Monday through Friday, and 8:30am - 9pm CST on Saturday 12 noon - 5pm on Sundays (not including holidays).
Why do some items say call for price?
Certain manufacturer restrictions keep us from posting the price or selling certain items on the website. Give us a call at 1-800-732-9478 for our great prices on these items.
What shipping methods do you offer?
We offer UPS shipping (3-7 business days), 2nd-Day (2 business days) and Overnight (1 business day) shipping options. Please note, express shipping options are not available in all areas. Click here for our shipping table and complete shipping policy.
What are oversize charges?
Oversize charges are charges which most carriers’ access for particularly large or heavy items/packages. Some examples of items that generally carry oversize charges are wheel bags, hockey goals, goalie leg pads and sticks. Click here for our shipping table and complete shipping policy.
How are shipping rates calculated
Our shipping rates are based on the total weight and size of the order. Click here for our shipping table and complete shipping policy.
Does Hockey World Grand Forks sell or share my information?
We respect your privacy and put the utmost importance on it. We do not sell, rent or share any of our customer's information to any non-affiliated companies. Click Here for our Privacy & Security policies to read more about how you are protected.
The item I ordered does not fit, can I return it?
If you would like to return or exchange an item, you can do so hassle free within 30 days from the date of purchase. The item must be in new unused condition with all of the original manufacturer's packaging and tags. Click here for our complete return policy.
Why can't I return underwear or jocks?
Due to the personal nature of the product we cannot accept returns on jocks and underwear. We understand the frustration this may cause, however there are no exceptions to this policy.
What does "Full Right" mean for a goal stick, catch glove or blocker?
Full right can be a confusing term; it applies to a left-handed or southpaw goalie who catches with their right hand.
Do I need a left or a right goal stick?
A left goal stick is held in the right hand for a "regular" goalie. A "Full Right" goalie would use a right-handed goal stick.
Do I need a left or a right player stick?
Whichever hand is lower on the stick denotes the curve of the stick. For a right-handed stick the player's lower hand would be his/her right hand.
What is the best way to contact Hockey World Grand Forks about my order?
You can contact Hockey World Grand Forks at 1-800-732-9478 between the hours of 8:30am - 8pm CST Monday through Friday, and 8:30 am – 6 pm CST on Saturday. noon - 5pm on Sundays (not including holidays). Or you can email us at gerrells@gerrells.net
Where is the skate-sizing guide?
The skate-sizing guide is linked off the skate pages.
I just recently bought a one-piece composite stick and unfortunately the length is too long. How do you cut these sticks to size?
You can cut down the composite sticks to. The more you cut from the length of the shaft, the stiffer the stick will become. Keep this in mind, however if you only need an inch or so, it should not affect the flex dramatically. To cut the composite stick or shaft, we suggest using a hacksaw or something with a fine blade (instead of a wood saw).
Which brand of ice hockey skate is the best for wide feet?
RBK skates tend to be wider in the heel, mid-foot and toe than most other skates. CCM is slightly narrower in the mid-foot. Easton skates are wider in the toe and narrower in the heel.
Can you pay by money order or is credit card the only payment method you accept?
You can pay by cashier's check. Simply call 1-800-732-9478 to place your order. We will put the product on hold and give you the address to mail your payment. We recommend that you don’t send cash.
We don't like the item we ordered. Or the item does not fit. What is your return policy?
You may return or exchange any unused items (with the exception of jocks) within 30 days of the date of purchase. Please contact our sales department at 1-800-732-9478. You will be given a return authorization number and a return address. The return postage is your responsibility. If the item is unused and in the original packaging, there will be no restocking fee.
Confused about skate sizes. When you say "skate sizes are 1.5 sizes smaller than shoe size" does that mean if I am a size 10.5 shoe I need a 12 skate, or a 9 skate?
1.5 sizes smaller than shoes size indicates the size of the skate you need is that size smaller than your dress shoe. i.e. A size 10.5 shoe would take a size 9 skate.
Are your prices in American or Canadian dollars?
All prices on the website are listed in US dollars. Any exchange to Canadian currency would be done by your credit card company or bank at the time of purchase.
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Hockey World cannot send Nike Bauer or Easton Products to Canada or anywhere outside of the US.